Frequently Asked Questions | Unique Prom

Frequently Asked Questions

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Shipping

How long does Free Shipping take to be delivered?
What is FedEx SmartPost?
How long does Ground/Home Delivery take to be delivered?
I just placed my order with Overnight Shipping. Will I receive it tomorrow?
I placed my order on Saturday, when will my order be shipped out?
I see Unique Prom ships internationally, but my country is not on the list in shipping. How can I get my order?
I am in the Military, do you ship to FPO/APO addresses?
What is FIMS MailView and how long will it take me to receive my order?

 

Ordering

How can I pay for my order?
I placed my order but did not receive an email confirmation. How do I know if my order was successful?
Where is my tracking number?
I placed my order this week and now Unique Prom offering a coupon discount, can it be applied to my order?
I received multiple order confirmation emails but I only want one order. What do I do?
I accidentally ordered the wrong size/item/color. How can I change it?
Why was my order canceled?
How do I use my store credit?
I’ve picked out my dress, but I’m not ready to buy it. Can you hold it for me?

 

Shopping

I see the size chart and I’m confused on what size to order. How do I know the best size for myself?
I’ve measured myself, but I am in between sizes. Which size should I go with?
When I click on the size I want a red message appears saying the item is "Backordered", what does that mean?
When I click on the size I want a red message appears saying the item is "Pre-Order", if I place my order when will I receive it?
I love this dress, but does it come in another color?
The item I’m interested in looks black, but it’s called navy. What is the actual color of item?
There is something I am interested in that I do not see on your website. Does Unique Prom do special orders?
I would like to see your dresses in person so I am able to try them on. Do you have a store location near me?
Does your physical store carry of the dresses I see online for me to see and try on?
Where are your dresses made?

 

Returns

I am a first time customer. Do you allow returns or exchanges?
I need to send my order back for a refund; will I receive a full refund?
What if I have a late return?
How do I return my order?
I lost my return shipping label, what do I do?
My order came from a different location; it was not shipped from the warehouse. Where am I supposed to return my order?
How long will it take for me to receive my refund?