Frequently Asked Questions
Click on a question for more information
How long does Free Shipping take to be delivered?
Unique Prom ships all order with Free Shipping via FedEx SmartPost and it takes roughly 2-8 business days to receive, depending on the delivery location.
What is FedEx SmartPost?
FedEx SmartPost is an economy shipping using both FedEx & your local post office. FedEx picks up the package and delivers it to your local post office; from there it is given to the post office for delivery.
How long does Ground/Home Delivery take to be delivered?
FedEx Ground Shipping and Home Delivery takes roughly 4-7 business days to receive, depending on the delivery location. Home Delivery is for residential deliveries only and can be delivered on Saturday.
I just placed my order with Overnight Shipping. Will I receive it tomorrow?
I placed my order on Saturday, when will my order be shipped out?
No, your order will not arrive tomorrow. There is a 48 hour handling time for every order, regardless of your shipping choice. If you are in a rush please customer service
for further availability.
I see Unique Prom ships internationally, but my country is not on the list in shipping. How can I get my order?
Unique Prom is closed on the weekends; all orders will be processed on Monday morning. Due to our 48 hour handling time the soonest your order will be shipped out is Tuesday. For exceptions, please contact customer service.
Unique Prom ships all over the world, however, there are some countries we do not ship to for different reasons. If you do not see your country, but you’d like to order with us we recommend looking into a courier transport service.
I am in the Military, do you ship to FPO/APO addresses?
Yes, simply choose United Stated Military as the country for your shipping address and all military states will become available.
What is FIMS MailView and how long will it take me to receive my order?
FIMS MailView is a FedEx International Mail Service that is shipped via FedEx until it gets to your destination Country. Once it arrives the package is processed through customs and given to your local mailing service for delivery. Please be aware this ship service can take up to 30 days for delivery and provides limited tracking information. You may track your FIMS MailView package here »
How can I pay for my order?
Unique Prom accepts all major credit cards; Visa, Master Card, American Express, and Discover. We also accept PayPal. And you may also check out using Amazon Payment. We do not accept Check or Money Order.
I placed my order but did not receive an email confirmation. How do I know if my order was successful?
Where is my tracking number?
If you have not received your order confirmation email to the email associated with your account, please contact customer service.
Your tracking number will not be supplied at the time you place your order. Your tracking number will be emailed to you the day your order is shipping from our warehouse. Please be aware we have 48 hour handling time before your order can ship from our warehouse.
I placed my order this week and now Unique Prom offering a coupon discount, can it be applied to my order?
Unfortunately our coupon codes cannot be used retroactively. The codes must be used during the time permits of the sale only.
I received multiple order confirmation emails but I only want one order. What do I do?
I accidentally ordered the wrong size/item/color. How can I change it?
If you received multiple order confirmations but you only intended on placing one order we recommend contacting customer service
to ensure multiple orders are not processed and shipped.
Why was my order canceled?
If you have made a mistake on your order, please contact customer service
immediately. If the order is not stopped before your order is processed we may not be able to fix it and your order will be shipped as is.
How do I use my store credit?
No orders should be canceled without notification, if your order has been canceled with no warning please contact our customer service
to determine the reason.
I’ve picked out my dress, but I’m not ready to buy it. Can you hold it for me?
Please contact customer service
to help you redeem your store credit. We can place an order over the phone, through email or via LiveChat.
Unfortunately Unique Prom cannot hold items without an order being placed. We do not have a layaway program.
I see the size chart and I’m confused on what size to order. How do I know the best size for myself?
I’ve measured myself, but I am in between sizes. Which size should I go with?
If the information is available to us, we will always post in the description if an item runs small or large. If no such information is posted we do recommend fitting your largest size and having the item altered if necessary. You may also read customer reviews to find fitting feedback.
When I click on the size I want a red message appears saying the item is "Backordered", what does that mean?
Backorder means the item and/or size is not available to ship immediately. The item will be shipping within 30 days of the purchase date. For international orders your entire order will be held and all items will be shipped together once the item is restocked.
When I click on the size I want a red message appears saying the item is "Pre-Order", if I place my order when will I receive it?
Pre-Order means the item is not yet in stock. This product is still in production, but you are able to place an order beforehand to hold your selected size and color. The item will be available to ship within 30 days of the purchase date. For international orders your entire order will be held and all items will be shipped together once the item available.
I love this dress, but does it come in another color?
We do carry many styles in multiple colors. If other colors are available in the item you are interested in there should be additional color options shown in the item details below the size drop down.
The item I’m interested in looks black, but it’s called navy. What is the actual color of item?
Everyone’s computer settings are different, which can make pictures darker or lighter. If the color states navy on the website but appears to be black, it is definitely a navy dress. Please refer to product titles and descriptions for clarification on product color.
There is something I am interested in that I do not see on your website. Does Unique Prom do special orders?
Unique Prom does not do special orders, we only sell what is available on our website. We also do not make the dress in house, so we cannot do any alterations or make changes to the dress. They are sold as pictured on the website.
I would like to see your dresses in person so I am able to try them on. Do you have a store location near me?
Does your physical store carry of the dresses I see online for me to see and try on?
Where are your dresses made?
We carry many different brands and manufacturers, so we have dresses that are made in the U.S.A and all over the world. Please look in the description of the item you are interested in for details.
I am a first time customer. Do you allow returns or exchanges?
I need to send my order back for a refund; will I receive a full refund?
Yes, we have a 14-day return/exchange policy. We also offer Easy Returns & Free Exchanges. Please see here
for details on our return/exchange policy.
What if I have a late return?
All designer dresses returned for a refund will result in a 15% restocking fee. The designer dresses that this rule applies to are; Mignon, Faviana, Night Moves, Evenings by Allure, Sue Wong, Flirt, Blush, MacDuggal, Terani, Tony Bowls and La Femme. If you are still unsure if you will incur a restocking fee, you may contact customer service.
Shipping is non-refundable, if you use the return label Unique Prom provides you with a $5.99 shipping fee will be deducted from your refund.
Any items sent back for an exchange or store credit will not receive a restocking fee.
For returns post marked up to 15-30 days from the original delivery date of your order, Unique Prom provides store credit only.
How do I return my order?
I lost my return shipping label, what do I do?
We supply you with a return-shipping label, to get your return label go here.
Then simply print the label, stick it to your package and give it to your postman or drop off at the nearest FedEx or USPS location.
My order came from a different location; it was not shipped from the warehouse. Where am I supposed to return my order?
If you’ve lost your return label, you may go here
to reprint your label or contact our customer service
to receive a new label.
How long will it take for me to receive my refund?
If your order was drop shipped from the manufacturer you will still return it to Unique Prom. You can get your return label here.
Unique Prom process all refunds the same day we receive your order and you will receive an email with a receipt for your refund. However, it takes approximately 4-7 business days for the refund to post back to your account.